Shipping policy

Shipping Policy

Effective date: August 31, 2026

This Shipping Policy applies to online orders for Lipo Tabs, Chroma Plus, and Clynze Pure.

Order processing

We generally process orders within three business days after the order is accepted and payment is authorized. Business days are Monday through Friday, excluding federal holidays and days when our office or shipping carrier is closed. Orders placed after business hours begin processing on the next business day. High-volume periods, severe weather, inventory issues, address verification, or fraud review may extend processing time. We will contact you if a material delay affects your order.

Shipping method and charges

Orders currently ship by USPS Priority Mail. Available destinations, shipping charges, and any alternative method will be displayed at checkout. Shipping charges are based on the order and destination and are nonrefundable except when required by law or when the refund relates to a qualifying damaged or incorrect item under our Refund and Replacement Policy.

Delivery estimates

Transit and delivery dates displayed at checkout or provided by USPS are estimates and are not guaranteed by LetsLose. Processing time is separate from carrier transit time. We are not responsible for carrier, weather, emergency, holiday, customs, or other delays outside our reasonable control, but we will assist with available tracking information.

Tracking

When available, tracking information will be sent to the email address or telephone number provided with the order. Tracking can take time to update after a label is created. A shipping confirmation means the order has entered the fulfillment process; carrier acceptance may occur later.

Shipping addresses

Customers are responsible for providing a complete and accurate deliverable address. Review the address carefully before submitting the order. Contact us immediately if a correction is needed; we cannot guarantee changes after the order is placed. Additional shipping charges may apply to reship an order returned because of an incorrect, incomplete, refused, or undeliverable address, except where prohibited by law.

Missing, damaged, or incorrect shipments

If tracking shows delivered but you cannot locate the package, check the delivery area, household members, neighbors, and your local post office, then contact us promptly. If a product arrives damaged or the shipment contains an incorrect item, email hello@letslose.com within seven calendar days after delivery and follow the documentation requirements in our Refund and Replacement Policy.

Contact

LetsLose Weight Loss & Wellness
614 Montgomery Hwy, Vestavia Hills, AL 35216
hello@letslose.com | (205) 670-5355