Refund policy

Refund and Replacement Policy

Effective date: August 31, 2026

Please review this policy before purchasing. Because our products are ingestible dietary supplements, all sales are final except when an order arrives damaged or contains an incorrect item.

No returns or exchanges

We do not accept product returns or exchanges, including unopened products. This policy protects product safety, quality, and chain of custody. We do not issue refunds for change of mind, taste or preference, failure to use a product, ordering the wrong item, duplicate orders placed by the customer, expected results not achieved, or products that have been opened, used, altered, improperly stored, or damaged after delivery.

Damaged or incorrect orders

If an item arrives damaged or you receive an item different from what you ordered, contact us within seven calendar days after the carrier marks the shipment delivered. At our option, we will replace the affected item at no additional charge or refund the purchase price and applicable shipping charge attributable to that item.

To request assistance, email hello@letslose.com and include:

  • Your name and Shopify order number

  • A description of the damage or incorrect item

  • Clear photographs of the product, shipping package, shipping label, and any visible damage

  • Whether you prefer a replacement or refund (we will consider your preference, but the available remedy may depend on inventory and the circumstances)

Please keep the product and all packaging until we complete our review. Do not mail a product back unless we provide written instructions. An unauthorized return may be refused and will not create eligibility for a refund.

Shipment marked delivered but not received

If USPS tracking shows delivered but you cannot locate the package, check the delivery area, household members, neighbors, and your local post office, then contact us promptly. We will help you review the tracking information or carrier process. A delivered scan does not automatically qualify an order for a refund or replacement; claims are evaluated based on the available facts and applicable law.

Cancellations and address changes

Contact us as soon as possible if you need to cancel an order or correct a shipping address. We cannot guarantee changes or cancellation after an order is submitted, and an order cannot be canceled after fulfillment or shipment. Customers are responsible for addresses entered incorrectly, except where applicable law provides otherwise.

Refund timing

Approved refunds are issued to the original payment method. We generally initiate an approved refund within five business days after approval. Your bank or card issuer may require additional time—often up to 10 business days—to post the credit. Original shipping charges are otherwise nonrefundable. If an approved refund has not appeared after 15 business days, contact us at hello@letslose.com.

Contact

LetsLose Weight Loss & Wellness
614 Montgomery Hwy, Vestavia Hills, AL 35216
hello@letslose.com  |  (205) 670-5355